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Curbside Services and Requesting Library Items

This guide will outline the process on how to request library items and schedule a curbside pickup once ready.

FAQs Curbside Services

How do I request an item from the Library? 

  • Please see the "Step 1 Request Library Items" tab in this Curbside Guide.

I submitted my requests, how long until my items are ready? 

  • You will receive a library notification once your item(s) are pulled and are ready to pick up. Once ready, then you can schedule a pickup appointment. 
  • We will make every effort to get library items out to students in a timely manner.  Due to safety procedures and quarantining of items, it may take a bit longer to prepare items for checkout. Your safety is worth it!  Thank you for your patience and understanding.

Can I request Course Reserves books? 

  • Yes, students are able to request books from the Library Course Reserves collection.
  • The checkout for all course reserves are semester long and are due at the end of the semester.  
  • We encourage students to share high demand course reserves by returning them once finished to share these items with their classmates.

Am I limited to items in Cañada Library's collections?

  • No!  Students, faculty, and staff are able to request items from Cañada Library, College of San Mateo Library, and Skyline Library.

I received a notice my items are ready for pickup, what do I do next?

  • Once you receive a notification that your library items are ready, your will have 10 business days to schedule an appointment and pick-up your items.  If you do not pick-up your items during this window, items will be cancelled and returned to the library shelf and made available to other students.

How long do I have to pick up my items once I receive the notification my items are ready?

  • Once you receive a notification your library items are ready, your will have 10 business days to schedule an appointment pick-up day/time. 
  • If you do not pick up your item during this window, items will be cancelled, returned to the library shelf and made available to other students.

What are Cañada Curbside Pickup/Return days?

Current curbside pickup days and times are as follows though may be subject to change:

Official Fall 2021 service hours to be posted by Monday, August 16, 2021

Monday 10:00 AM - 4:00 PM

Tuesday 10:00 AM - 4:00 PM

Wednesday 10:00 AM - 4:00 PM

Thursday 10:00 AM - 4:00 PM

Excluding holidays and holiday long weekends.

Can I return my books/items/technology?

  • Technology, books, and other library items require an appointment for returns throughout the semester.  There will also be designated "Return Days" at the end of the semester. 
  • Please see the Returning Items section for details.

How long are checkout times for Library items?

  • All Cañada Library books and technology are semester long check-outs.